1. Full-Time
  2. Permanent
  4. Information Technology


Fairmont Jasper Park Lodge, Jasper, Canada



Information Technology Manager


Luxury & Lifestyle

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

Job Description

Information Technology Manager

What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform
  • Discounts on food & beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:  

Reporting to the Regional Systems Manager, Technology Services and participates as a member of the Technology Services Team responsibilities and essential job functions include but are not limited to the following:    

  • Consistently offers professional, engaging and friendly service
  • To provide a high level of operational stability for property based technology.
  • To provide high levels of service and support to each property as per property based Service Level Agreement (SLA).
  • Resolves complex problems in consultation with other senior IT resources
  • Provides training/guidance to less experienced staff.
  • Recommends improvements on established incident management processes.
  • Assists in maintaining ACCOR IT standard guidelines.
  • Ensure monitoring of ALL recovery system (tape backup and virus protection)
  • Provide escalated support to Technology Services staff.
  • Assist and support strategic plan implementation.
  • Implement and support ACCOR best practices.
  • Contribute to ACCOR Technology Services knowledgebase.
  • Looks for opportunities for new technology that may be beneficial to customer.
  • Provide after-hours pager support.
  • Participate in management of all aspects of a  project as directed by RSM
  • Follow all safety policies
  • Other duties as assigned


Your experience and skills include:

  • University degree or equivalent experience
  • A+ Certification
  • Microsoft Certified System Engineer
  • Cisco certification or equivalent experience
  • Understanding of hotel operations, an asset.
  • Good verbal & written communication skills
  • Strong interpersonal skills
  • Self-starter with a strong sense of commitment.
  • Previous supervisory experience.

Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections   

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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