Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach. The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of the Southern Gold Coast and Tweed Heads region by heading down to the beach, or visiting one of the many pubs, clubs, or restaurants along the foreshore and surrounds.
Purpose
As a Hotel All Rounder, you will play a crucial role in our day-to-day operations, seamlessly transitioning between Housekeeping, Food & Beverage, and Front Office. Your commitment to delivering exceptional service, coupled with your genuine care for our guests, will shine through in every department you work.
Primary Responsibilities
Your role encompasses several key areas, working within a diverse team to ensure an exceptional guest experience:
- Cleaning guest rooms and public spaces all of which are crucial to creating an outstanding first impression
- Use cleaning materials and chemicals with care, adhering to safety protocols to maintain a secure environment
- Offer personalised food and beverage suggestions, whether in our outlets or during events leaving a lasting impression on our guests
- Proactively source information to expand your product knowledge
- Be the go-to source for information on neighbourhood hotspots and must-visit gems
- From check-in to check-out, you will be at the forefront of delivering exceptional hospitality, ensuring that our guests have a memorable stay
- Confidently communicate with both guests and colleagues enabling seamless teamwork
Skills & Experience
- Previous experience in a customer facing hospitality role is a plus
- Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
- Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
- Strong work ethic, reliable and a commitment to excellence
- Your problem-solving skills and unwavering positivity come into play when challenges arise, as you transform obstacles into opportunities
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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