Company Description
Roswyn, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
Job Description
The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. The Sommelier is concerned with assisting/supporting the Head Sommelier in daily operations and duties of the outlets.
Primary Responsibilities
Delivers Friendly and Efficient Wine Service
- Offers wine options, offers wine advice and takes wine orders.
- Serves wine in efficient manner (in the right condition; glassware, temperature etc).
- Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
- Greets and farewells guests in a friendly, courteous manner.
Focuses on the Guest Dining Experience
- Uses guest names when it’s appropriate.
- Adjusts service to meet guests’ special requests and provides personalised service.
- Uses a friendly approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Looks for ways to upsell and add value.
Works as Part of the Food & Beverage Service Team
- Accuracy in wine order taking.
- Ensures timeliness in wine service.
- Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs.
- Cleanliness and work safety in wine and service areas.
Other Responsibilities
- Performs any other duties that may be assigned by the Head of Department.
- Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
- Develops own knowledge and skills to grow as business partner and leader.
- Ensures service standards and individual performances is aligned with ROSWYN Values.
- Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
Qualifications
Degree/Diploma or equivalent from a reputed college or university.
Up to date with the latest trends in the world of wines and passionate about story telling
Prior experience in a similar role is a must.
