Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.
Purpose
As Head Concierge, you will embody the essence of hospitality, entrusted with the task of taking our guests' experiences to new heights. You will lead and inspire a team of 4 Concierge professionals, using your passion and direction to ignite exceptional customer service. Your leadership style is supportive, fun and stylish, injecting a sense of enjoyment into every day.
Primary Responsibilities
- Lead, coach and support a team of 4 Concierge team members, fostering collaboration and high performance
- Foster genuine connections with guests, making them feel valued and comfortable during their stay
- Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
- Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude
- Lead the Concierge team collaboratively, jointly crafting unforgettable service experiences
- Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
- Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services
Skills and Experience
- Experience as a Concierge, ready to flex your leadership skills and take the next step in your career
- The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
- Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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