Company Description
Located in the heart of Perth city, Mercure Perth offers a vibrant and welcoming atmosphere for both leisure and business guests. With 239 well-appointed rooms, a restaurant, café, bar, and extensive conference and event facilities, we pride ourselves on delivering exceptional hospitality. Our hotel also features a heated rooftop swimming pool and gym, providing a complete experience for our guests.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:
- Managing arrivals and departures
- Responding to guest requests efficiently and courteously
- Communicating with other departments to ensure all guest requests and needs are met
- Actively resolving guest issues and challenges
- Promoting the Accor Live Limitless Loyalty Program
- Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.
You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
Qualifications
The successful candidate will have previous experience in a similar role plus:
- Strong written and verbal communication skills
- Time management skills with the ability to multi-task
- Good interpersonal skills with the ability to communicate with all levels of team members
- Ability to provide prompt and efficient service including upselling advantageous
- Entrepreneurial spirit with drive, ambition, and a high level of energy
- Responsible Service of Alcohol
- C Class Driver’s Licence
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Apply now to embark on a rewarding career journey with Accor!
