Guest Service Agent

About the Mercure brand

Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination. 

About Mercure Brisbane Spring Hill 

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport.  Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar. 

As a Guest Service Agent with Mercure Brisbane Spring Hill, you have the opportunity to provide a warm and welcoming experience for our guests. Your personalised greeting, care in guest room selection, and knowledge of the Hotel will ensure our guests have a lasting memory of their visit.   

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards
• Welcome, check-in and check-out guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Ensure that the Front Desk is appropriately supplied and stocked at all times
• Follow all safety and sanitation policies

• Relevant work experience in the hospitality/service industry is required, preferably hotels
• Prior experience working with Opera/Opera Cloud and MS Office Suite is desired
• Excellent organisational, written and verbal communication skills with a strong focus on customer service 
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively in a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Flexible availability to work mornings, nights, weekends, and public holidays 

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless! 

• Learn your Way - Access to our Accor Academy so you can learn while you earn! 
• Work Your Way - Flexibility to ensure a work life balance! 
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide 
• Accor's refer-a-friend bonus 
• Accor's Parental Leave Scheme 
• Access to our Employee Assistance Program 

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