Guest Safety Manager

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Guest Safety Manager

At Fairmont Century Plaza, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operation. You are attentive, efficient and committed, and your leadership will ensure your property remains a safe, enjoyable workplace and travel destination. You will train all colleagues and officers on all aspects of security and safety.     

What you will be doing: 

• Consistently offers professional, engaging and friendly service
• Oversee the day-to-day management of the Security department
• Ensure overall guest and Colleague safety through the implementation and review of hotel-wide security measures
• Act as a liaison within the community and policing forces to maintain awareness of current security issues
• Be knowledgeable in the use of all security equipment, i.e. radios, cameras, electronic lock systems and report any safety, security and/or fire hazards or violations
• Actively participate in the design and execution of the Emergency Preparedness Plan
• Assist to lead a team of Security agents via strong performance management
• Ensure the safety and security of our guests, employees, assets and facilities by conducting regular patrols
• Conduct monthly key audits and safety audits as requested
• Rendering First-Aid to guests and employees as required by internal guidelines.
• Ensure all incidents are documented as required by internal guidelines.
• Assist to manage the departmental budget
• Balance operational, administrative and Colleague needs
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Previous security experience in a luxury hotel environment is required
• Previously leadership experience in similar role required
• Strong interpersonal and problem solving abilities 
• Highly responsible & reliable 
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Computer literate in Microsoft Window applications required
• Certification in CPR First Aid required  
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What is in it for you:

• Salary Range: USD$80,000 to USD$85,000
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 
• Cell Phone Usage Reimbursement

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements:  Must provide proof of current eligibility to be employed in the United States of America.