- Full-Time
- Permanent
- FAIRMONT
- Rooms
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Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
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REF4640H
Guest Relations Sênior
Region
Luxury & Lifestyle
NOSSO HOTEL
No Fairmont Rio de Janeiro Copacabana, convidamos o mundo a transformar cada momento em uma celebração.
Localizado no coração da icônica praia de Copacabana, o Fairmont Rio oferece uma combinação incomparável de luxo, conforto e vistas deslumbrantes. Sua espetacular localização à beira-mar faz dele a base perfeita para relaxar, explorar a cultura ou viajar a negócios.
Estamos em busca de um(a) Guest Relations SR que irá integrar nossa equipe no Fairmont Rio de Janeiro Copacabana. Será responsável por garantir uma experiência excepcional aos hóspedes, atuando de forma estratégica na gestão do relacionamento, assegurando altos padrões de atendimento e personalização, em conformidade com as diretrizes da marca.
• Graduação completa em Turismo, Hotelaria, Administração, Relações Internacionais ou similares; • Experiência anterior como Recepcionista, Concierge ou Guest Relations em hotelaria de alto padrão;
• Capacidade de lidar com situações críticas e hóspedes exigentes com discrição e profissionalismo;
• Proatividade, habilidade de antecipar necessidades dos hóspedes, personalizar experiências e criar conexões genuínas;
• Organização e atenção aos detalhes; • Facilidade com sistemas de reservas, rotinas operacionais de hotelaria e conhecimento dos padrões de qualidade como Forbes e/ou LQA;
• Fluência em inglês é um requisito. Francês ou Espanhol será um diferencial.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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