Guest Relations Officer

Mercure Sohar welcomes travellers to the ancient capital of Sohar - Oman, credited as the mythical birthplace of Sinbad the Sailor. Nestled between Al Hajjar mountains and the Sea of Oman, the hotel offers 152 Rooms; 141 Chic Standard and Superior rooms, 5 well-designed Suites, 1 Family Suite with 2 bedrooms and 5 rooms for persons with reduced mobility. With a pool or garden view, our stylish and comfortable rooms are fully-equipped with the latest facilities and technologies for your convenience.

Mercure Sohar is just 15 min from Sohar airport and 25 min from the Industrial Estate and Free Zone. Located midway through Muscat-Dubai highway on the Batinah coast, Sohar is ideal for both leisure breaks and business trips. Explore spectacular Sultan Qaboos Grand Mosque, Sohar handicrafts Souq for clothing, spices, handicrafts and traditional Omani Halwa. Visit nearby wadis, Sohar Fort and museum or just stroll on the Corniche seaside promenade at Majees beach.

• Guest Relations: Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere. Handle check-ins and check-outs efficiently and courteously.
• Customer Service: Please address guest questions and concerns promptly, providing accurate information about hotel services, local attractions, and travel arrangements.
• Reservations Management: Assist guests with booking and confirming reservations and making any necessary changes to existing reservations.
• Billing and Payments: Manage guest accounts, process payments, and ensure accurate billing.
• Communication: Maintain clear and effective communication with all departments to ensure seamless service delivery.
• Problem Solving: Resolve guest issues and complaints promptly and professionally, striving to turn negative experiences into positive ones.
• Administration: Maintain accurate records of guest interactions, transactions, comments, and complaints. Prepare and distribute guest feedback and service reports.
• Team Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure all guest needs are met and the hotel runs smoothly.
• Promotion of Services: Inform guests about hotel amenities, services, and promotions to enhance their stay and encourage utilization of on-site facilities.

• Previous experience in a customer service or front desk role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using hotel management software and other relevant computer applications.
• Ability to work flexible hours, including weekends and holidays.
• Fluency in English; additional languages are a plus.
• A positive attitude and a commitment to providing exceptional guest service.

Join us at Mercure Hotel Sohar and be a part of a team dedicated to creating unforgettable guest experiences!