Golf Operations Assistant Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The Assistant Golf Operations Manager will be responsible for working closely with the Golf Operation Manager to ensure the day to day successful operation of the golf guest services and golf retail departments of the golf division. In addition to the overall functioning of the operation, this position will specifically be responsible to oversee the proper functioning of group execution, on-course golf experience, cart and range operation and rental equipment. The successful candidate will have strong communication and organizational skills and is comfortable making quick and creative decisions, and exceeding guest expectations while demonstrating a high level of responsibility for their own actions.  

Competitive Salary: $53,000 - $55,000 gross annually, based on previous experience & education

Job Duties Include:  

Reporting to the Golf Operations Manager, responsibilities and essential job functions include but are not limited to the following:

• Maintain a management presence during all operational hours.
• Lead daily golf morning meetings, hotel meetings, and weekly tee sheet reviews.
• Hire, onboard, and train all golf operations staff; ensure policy compliance and proper uniforms.
• Oversee group events, VIP experiences, and day-to-day guest services operations.
• Manage pre-arrival emails, guest feedback systems, surveys, and online reviews.
• Ensure seamless execution of retail operations, including inventory, merchandising, and sales events.
• Organize pre-season setup for rental equipment, carts, guest services, and retail spaces.
• Administer scheduling, payroll, and performance management for operations staff.
• Monitor pace of play using TagMarshal and implement pace-of-play SOPs.
• Liaise with hotel teams on shuttles, maintenance, and course management.
• Organize team-building events, staff meetings, and communication initiatives.
• Track budgets, order resources, and manage month-end reporting.
• Other duties as assigned

Your Skills & Qualifications:

• Business Degree or Diploma in a recognized Professional Golf Management program is an asset but not necessary.
• Previous experience in a similar role in Fairmont or the golf business.
• Valid Driver’s Licenses and updated drivers abstract
• Previous experience in a leadership role within a large golf operation
• Able to work flexible hours (early morning, evening and occasional split shifts)
• Proficient in computer Programs (Microsoft Word and Excel, Reservation and POS systems). Previous use of the Golf Concept software program is an asset.
• Proven capability and experience with Financial and Human Resource Management
• Excellent written and verbal skills with a high attention to detail required
• Ability to deal with high-pressure situations in a fast-paced environment
• Solutions-orientated, strong interpersonal skills and problem solving techniques
• Highly motivated, career-minded team player who is guest driven with a passion to continually exceed expectations and anticipate needs
• Proactive with a demonstrated eye for detail and the ability to manage multiple functions
• Previous work experience at Fairmont is an asset.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com