- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles Doha, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF29570S
Front Office Supervisor
Region
Luxury & Lifestyle
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Scope and Objectives
The Front Office Supervisor assists Director of Front Office in the management of the Front Office team. The Front Office Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest centric approach in service delivery, be a confident communicator, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team during a pre-opening journey, the Front Office Supervisor has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.
KEY ROLES & RESPONSIBILITIES
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift’s bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members’ needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
Raffles Europejski Warsaw, Warsaw, Poland
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Warsaw
Job Category
Rooms
Description
Scope and ObjectivesThe Head Butler plans and manages the overall operation of the Butlers with the aim to create a passionate and committed team that deliver superlative guest journeys. The position
Reference
2c9c36e1-c156-40a6-a822-b67004a106de
Expiry Date
01/01/0001
Salary
Location
Mercure Paris Butte Montmartre Basilique, Paris, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
En tant que Gouvernant·e, vous serez chargé·e de coordonner l'équipe des étages pour offrir une expérience de qualité à nos clients. Vous aurez pour mission principale de superviser les tâches du serv
Reference
d0a8f33c-ba99-4f99-a3fd-aa9dd2ff47e3
Expiry Date
01/01/0001
Salary
Location
Novotel Vijayawada Varun, Vijayawada, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vijayawada
Job Category
Rooms
Description
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Wh
Reference
880e844b-c941-4198-8734-fa2d43fd9ad9
Expiry Date
01/01/0001
Salary
Location
Novotel Vijayawada Varun, Vijayawada, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vijayawada
Job Category
Rooms
Description
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.Supervise team members to ensure that all tasks assigned/required in the outlet are carri
Reference
0d917d0a-0caa-4139-b173-54afeed10331
Expiry Date
01/01/0001
Salary
Location
Novotel Vijayawada Varun, Vijayawada, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vijayawada
Job Category
Rooms
Description
Greet and assist guests upon arrival and departure, ensuring a smooth check-in and check-out process. Address guest needs, requests, and complaints promptly and efficiently.Manage guest reservations,
Reference
6e21675a-9a61-4fdb-9752-63b32d8ae6d1
Expiry Date
01/01/0001
Salary
Location
Novotel Jaipur Convention Centre, Jaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Jaipur
Job Category
Rooms
Description
Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Deliv
Reference
91614ac4-ee13-48e5-8b4c-f88f9b54e32e
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
56b75d9e-112b-46d3-91fb-979da2e80706
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
79d3cfef-225f-447a-a145-2f7c072aa095
Expiry Date
01/01/0001
Salary
Location
ibis London Sutton Point, London Borough of Sutton, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
London Borough of Sutton
Job Category
Rooms
Description
ARE YOU A WELCOMING, CUSTOMER ORIENTATED AND ENTHUSIASTIC SUPERSTAR? ARE YOU LOOKING FOR YOUR NEXT STEP?Ibis & Adagio London Sutton Point is looking for a team member to join our team!Your mission wil
Reference
104d55ab-5348-4336-bd0a-ec6c07f587f0
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES LYON SUD VIENNE, CHASSE SUR RHONE
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Styles Lyon Sud à Chasse sur Rhône un Réceptionniste F/H, en CDI, pour une prise de poste dès que possible. Bienvenue dans un métier qui vous permet d’être au
Reference
RAKBL000
Expiry Date
01/01/0001