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  1. Full-Time
  2. Permanent
  3. MERCURE
  4. Rooms

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Mercure Johannesburg Randburg Hotel, Johannesburg, South Africa

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REF22526Y

Front Office Supervisor

Region

MEA SPAC



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

The Position

To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.

KEY ROLES & RESPONSIBILITIES

  • Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
  • Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity 
  • Register and room all arrivals according to established procedures
  • Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
  • Maintain cashier float and ensure accurate daily report of all money received
  • Cash hotel guests’ personal and travelers checks and assist with currency exchange
  • Keep abreast of all modifications to accounting policies and procedures
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
  • Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
  • Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel Hotels
  • Perform the audit balances and prepare all works for audit in an orderly fashion
  • Maintain comprehensive knowledge of standard reservation procedures
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure that the front desk work area is kept clean and in an orderly state at all times
  • Conducts shift briefings to communicate hotel activities and operational requirements
  • Cover night manager during their absence and able to conduct night audit and shift closure requirements.
  • Follow up with finance and ensure to resolve any pending documents.
  • Perform the audit balances, prepare, and review all the report related the accounts audit and the inventory reports in an orderly fashion.
  • Preparing the hotel management system for the night procedures with approval of the night manager/duty manager.
  • Team training and development
  • Involve and lead in department projects such as upsell, loyalty program etc.

    The Position

    To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.

    KEY ROLES & RESPONSIBILITIES

  • Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
  • Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity 
  • Register and room all arrivals according to established procedures
  • Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
  • Maintain cashier float and ensure accurate daily report of all money received
  • Cash hotel guests’ personal and travelers checks and assist with currency exchange
  • Keep abreast of all modifications to accounting policies and procedures
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
  • Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
  • Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel Hotels
  • Perform the audit balances and prepare all works for audit in an orderly fashion
  • Maintain comprehensive knowledge of standard reservation procedures
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure that the front desk work area is kept clean and in an orderly state at all times
  • Conducts shift briefings to communicate hotel activities and operational requirements
  • Cover night manager during their absence and able to conduct night audit and shift closure requirements.
  • Follow up with finance and ensure to resolve any pending documents.
  • Perform the audit balances, prepare, and review all the report related the accounts audit and the inventory reports in an orderly fashion.
  • Preparing the hotel management system for the night procedures with approval of the night manager/duty manager.
  • Team training and development
  • Involve and lead in department projects such as upsell, loyalty program etc.

Qualifications

PERSONAL ATTRIBUTES

  • Good written and verbal communication skills in English
  • Able to develop rapport with colleagues and management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with guests and patrons
  • Able to exercise good judgement with difficult guests
  • Understanding and ability to work in a multi-cultural environment

 

QUALIFICATIONS

  • Degree/ Diploma from School for Tourism & Hotel Management

 

EXPERIENCE

  • Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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