Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an experienced and dynamic Front Office Supervisor to join our hospitality team in Sepang, Malaysia. In this supervisory role, you will oversee daily guest service operations, lead a dedicated front office team, and ensure that all guest interactions reflect our commitment to excellence and brand standards. You will manage shifts independently while maintaining the highest levels of professionalism, efficiency, and guest satisfaction. This is an excellent opportunity for a detail-oriented leader who is passionate about delivering exceptional guest experiences and developing high-performing teams.
- Supervise and coordinate daily front office operations, including check-in, check-out, and guest communication procedures
- Manage shift operations independently while ensuring all team members adhere to brand standards and hospitality best practices
- Strategically assign and block guest rooms to maximize operational efficiency, honor guest requests, and support the resort's revenue objectives
- Coach, mentor, and develop front office team members, fostering a collaborative and supportive work environment
- Handle complex guest issues with empathy and professionalism, ensuring swift and satisfactory resolutions
- Maintain accurate financial controls and reconciliation procedures in accordance with organizational policies
- Coordinate with Housekeeping and other departments to ensure seamless guest experiences
- Monitor and optimize front office performance metrics to achieve operational goals
- Ensure compliance with all front office procedures, security protocols, and guest privacy standards
- Prepare reports and provide feedback to management on operational performance and team development
- Respond promptly to guest inquiries and concerns, demonstrating exceptional customer service skills
Qualifications
- Minimum 2 years of supervisory experience in a hospitality environment or related field
- Bachelor's degree or diploma in Hospitality Management (preferred)
- Proficiency with front office management systems such as Opera Cloud
- Strong proficiency with Microsoft Office suite applications
- Excellent verbal and written communication skills in English; additional languages are advantageous
- Demonstrated leadership and interpersonal skills with the ability to motivate and develop team members
- Strong organizational and time management capabilities
- Exceptional problem-solving skills and attention to detail
- Ability to work efficiently in a fast-paced, high-pressure environment
- Proven ability to make sound decisions quickly in challenging situations
- Solid knowledge of front office procedures and hospitality industry best practices
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
- Ability to manage guest complaints and resolve conflicts professionally
- Flexibility to work various shifts, including evenings weekends, and holidays
- Works independently with strong responsibility and integrity
- Familiarity with Sepang, Malaysia and the local area is advantageous
- Ability to thrive in a collaborative team environment while maintaining individual accountability
Additional Information
Inspired Place for inspiring People
Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.
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