Company Description
We are looking for a Front Office Manager to join the pre-opening of SLS The Red Sea.
Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.
Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.
This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.
Job Description
As Front Office Manager at SLS Red Sea, you’ll be the face of that journey, shaping every touchpoint from arrival to farewell. With personality, precision, and purpose, you’ll lead our Front Office team to deliver experiences that embody the bold, playful, and luxurious spirit of SLS.
Main Responsibilities:
- Lead by example to create seamless, engaging, and memorable arrival and departure experiences.
- Personally oversee VIPs, repeat guests, and special requests, ensuring every detail is anticipated and delivered.
- Manage guest feedback and complaints with empathy and discretion, driving high satisfaction scores.
- Monitor performance metrics and implement proactive service enhancements.
- Direct and inspire all front office functions: reception, concierge, bell desk, and night audit.
- Conduct daily briefings to align the team on arrivals, VIPs, in-house events, and operations.
- Recruit, train, and coach a team that reflects the energy and excellence of SLS.
- Oversee scheduling, staffing, and daily operations to balance efficiency and guest needs.
- Collaborate across departments—Housekeeping, Engineering, F&B—to ensure flawless service delivery.
- Manage inventory, reservations, upgrades, and billing with accuracy and strategy to maximize occupancy and revenue.
- Ensure compliance with all brand, safety, hygiene, and security standards.
- Maintain budgets, track expenses, and identify cost-saving opportunities without compromising quality.
- Drive revenue through upselling, effective room management, and data-driven decisions.
- Ensure mastery and accurate use of Opera (or equivalent PMS), CRM, and reservations platforms.
- Stay ahead of industry technology and innovations that enhance both guest experience and team workflow.
Qualifications
- Relevant experience in Hospitality Management or related field (Advantage)
- Minimum 3-5 years of experience in Front Office management within the hospitality industry
- Proven track record of leadership and team management in a fast-paced environment
- Advanced proficiency in Microsoft Office Suite and hotel management software
- Strong financial experience in budgeting and revenue management
- Exceptional customer service skills with a focus on creating memorable guest experiences
- Excellent problem-solving abilities and decisiveness in handling complex situations
- Outstanding communication and interpersonal skills
- In-depth understanding of hotel operations and guest service best practices
- Ability to work flexible hours, including weekends and holidays
- Strong attention to detail and excellent organizational skills
