Front Office Duty Manager

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 32 event and conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Together, We Champion Progress...
At Pullman, Progress is at the heart of what we do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Our Accor Purpose
Pioneering the Art of Responsible Hospitality, connecting Cultures, with Heartfelt Care. Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

A little bit about this great opportunity!

We are currently searching for an experienced, enthusiastic and people-centric Front Office Duty Manager to join the progressive hotel team at Pullman & Mercure Melbourne Albert Park.

Collaboratively working under the direction of the Assistant Front Office Manager and Rooms Division Manager, you will be responsible for duties that include: 

• Lead the supervision, support and training of front office professionals ensuring our guest experience is at the forefront at all times.
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
• Assist with the management of the team including training and development, ensuring the team’s success.
• Assist with financial and administrative tasks, including cash handling, reconciliations, and shift reports
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity 
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Implement initiatives to enhance team engagement, productivity, and service quality.
• Promote and actively enroll guests in the Accor Live Limitless Loyalty Program.
• Collaborate with other departments (eg F&B, Housekeeping, Reservations, Sales, Marketing, Kitchen) to ensure smooth daily operations and a seamless guest experience.

Some of the qualities that you will bring:

• Personable, proactive with a desire to take initiative and responsibility for the team. 
• Minimum 1 to 2 years’ experience in a similar role (e.g., Front Office Supervisor or Duty Manager)
• Previous experience in a similar fast-paced role. 
• Excellent time management skills.
• Strong communication and customer service skills. 
• Desire to grow your skills and progress your managerial experience.
• Ability to work autonomously 
• Efficient problem-solver – resolves challenges swiftly without sacrificing quality.
• Previous experience with a PMS (Opera Cloud experience will be highly regarded).
• Knowledge of other systems like NOR1 would be advantageous 
• Strong desire to achieve high results, driven by success. 
• Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain).
• Reliability and fllexibility to work a rotating 7-day roster, including overnight, weekends and public holidays. 

Benefits and Perks:

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

***We are unable to provide sponsorship for this role, so Australian working rights are required.