Innovative and stylish, Mantra Melbourne Epping represents a new standard in hotel accommodation just north of the CBD. Featuring contemporary hotel rooms, one and two-bedroom apartments, and state-of-the-art conference facilities for up to 500 delegates, the hotel delivers a diverse and high-energy hospitality environment.
This isn’t your standard supervisor role.
Based at Mantra Melbourne Epping, you’ll operate across a dynamic, multi-venue environment that brings together Republic Tavern, Trader Restaurant, and Conference & Events — all under one roof — alongside our on-site brewery (Beer Republic) and distillery (Twist Distilling).
No two days look the same — and that’s exactly the point.
This role is designed for leaders who want exposure beyond a single outlet. You’ll build capability across multiple service environments:
- High-volume, fast-paced service in Republic Tavern
- Refined, guest-focused service in Trader Restaurant
- Large-scale Conference & Events execution
One shift you might be leading the floor through a high-energy Tavern service, pouring beers and driving pace. The next, welcoming guests early in the morning and delivering a smooth, engaging breakfast buffet experience in Trader. Then stepping into Conference & Events, hosting anything from intimate seated dinners to large-scale canapé functions and showcase-style Trader events. It’s fast-paced, hands-on, and ideal for someone ready to step into a broader leadership role.
Purpose
As a Food & Beverage Supervisor, you will support the Head of Department in driving operational performance across multiple outlets. You will lead by example, ensuring consistent, high-quality service while developing your team and contributing to a profitable and well-executed operation.
Primary Responsibilities
- Supervise daily operations across Republic Tavern, Trader Restaurant, and Conference & Events
- Lead and support team members to deliver friendly, efficient, and professional service
- Allocate duties and manage team performance during service to maximise productivity
- Conduct pre-service briefings and support post-service reviews where required
- Assist with training, onboarding, and ongoing development of team members
- Maintain strong communication across departments, particularly with the kitchen, to ensure smooth service delivery
- Ensure all outlets are set and ready for service in line with operational standards
- Support stock control, ordering, and maintaining par levels
- Monitor labour and assist with rostering in line with business levels and budget expectations
- Assist with daily reporting and reconciliation of takings
- Handle guest feedback, enquiries, and complaints in a professional and solution-focused manner
- Ensure compliance with licensing, WHS, and food safety requirements at all times
Leadership & Culture
- Lead by example, demonstrating Accor values and Heartist culture in all interactions
- Support a positive, inclusive team environment focused on development and accountability
- Coach and mentor team members to build capability across multiple service styles
- Step into a leadership role in the absence of senior management when required
Skills & Experience
- Previous experience in a supervisory role within hospitality or hotel environment
- Strong operational knowledge across food & beverage service styles
- Confident in leading teams in fast-paced, high-volume environments
- Excellent communication, organisation, and time management skills
- Strong guest focus with the ability to resolve issues effectively
- RSA required
- Flexibility to work across a rotating roster including mornings, evenings, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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