Company Description
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Job Description
Summary of Responsibilities:
Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Answer telephone in a engaging and professional manner and receive guest food & beverage orders according to Hotel standard operating procedures
- Demonstrate full knowledge of all menu items and pricing
- Maximize revenue from every order by upselling in a professional manner
- Co-ordinate the delivery of VIP gifts and amenities
- Prepare service tray and tables according to Hotel standard operating procedures
- Accurately prepare guest bills, correctly post transactions and ensure an accurate float count at the end of each shift
- Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure relevant departments are notified in a timely manner
- Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
- Participate in hotel committees
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform any other duties, tasks, and assignments within your department as required
Qualifications
Qualifications:
- Minimum of 2 years customer or guest service experience is required; experience in luxury hotel environment is preferred
- Strong verbal communication skills and the ability to project a warm, engaging demeanor over the telephone is required
- Ability to focus attention on guest needs, remaining calm and courteous at all times in a fast paced and demanding environment is required
- Excellent interpersonal, organizational skills are required
- Previous Food & Beverage experience is advantageous
- Ability to function as part of a diverse team and provide clear direction to others as required
Additional Information
Physical Aspects of Position (include but are not limited to):
- Sitting: 6-8 Hr/Day
- Bending, Reaching, 2-3 Hr/Day
- Physical effort: Does not lift weight over 50lbs
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere
