- Full-Time
- Permanent
- FAIRMONT
- Talent & Culture
__jobinformationwidget.freetext.LocationText__
FAIRMONT MUMBAI, Mumbai, India
__jobinformationwidget.freetext.ExternalReference__
REF29746E
F&B Operational Trainer
Region
Luxury & Lifestyle
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
As an F&B Operational Trainer, your role involves collaborating with the Director of Food and Beverage, Director of Culinary, and the entire F&B Team to develop , plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs.
Key Duties And Responsibilities
- Assist the Director, Food and Beverage and Director of Culinary to plan, manage and administer the pre-opening training plans and requirements
- Work alongside, develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments
- Promote and inform employees about all training programs
- Display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Helps colleagues identify specific behaviors that will contribute to service excellence
- Ensure colleagues receive on-going training to understand guest expectations
- Use effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
- Meet with the departmental trainers on a regular basis to support training efforts
- Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills
- Review comment cards, guest satisfaction results and other data to identify areas of improvement
- Ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision
- Identify performance gaps and works with managers to develop and implement appropriate training to improve performance
- Align current training and development programs to effectively impact key business indicators
- Participate in the development of the Training budget as required for F&B Division.
- Manage department controllable expenses to achieve or exceed budgeted goals
- Any other tasks / duties as assigned
- A perfect candidate should have minimum 5 years progressive experience of F&B Service and training in a luxury hotel.
- Experience creating training content in a hospitality environment preferred.
- Effective communication skills (both written and verbal).
- Comfortable in delivering to senior management, at all levels of the organization.
- Experience of working in a fast-paced environment.
- Strong attention to detail, quality and accuracy imperative.
- Good team player with proven ability to partner with business leaders and to cope with strategies to achieve sales targets, contribution objectives and the efficient use of the resources.
- Proven team management skills - Leading, motivating and managing assigned team members to effectively deliver learning goals and objectives
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Mercure Melbourne Doncaster, Doncaster, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Doncaster
Job Category
Talent & Culture
Description
In this role you will (but not limited to);Prepare, communicate and implement the annual Talent & Culture (T&C) strategy to support the achievement to business goals.Drive employee engagement initiati
Reference
ffdea3be-b2ed-4fbe-a76a-94bffd56d9cc
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Talent & Culture
Description
We are seeking a highly motivated and organized Payroll Specialist to lead our payroll function. This position is responsible for providing an accurate and efficient payroll service to the hotel and s
Reference
4bc1e9c4-694c-400d-bc2a-64d4ef1419a1
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Amman, Amman, Jordan
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Amman
Job Category
Talent & Culture
Description
Metrics:Organization of training administration.Training planning for all departments of the Hotel.Compilation of and adherence to financial budgets within Training department.Organization and monitor
Reference
36d470e9-809c-488b-9f9c-255ea182f222
Expiry Date
01/01/0001
Salary
Location
MAMA SHELTER MAMA SHELTER SINGAPORE ORCHARD, Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Singapore
Job Category
Talent & Culture
Description
Would you like to do the opening of our Mama Shelter Singapore?THE MISSION?You are the favourite parent of Mama! 💕You are the People & Culture ambassador for a team of several hundred people through
Reference
191a81a7-7d39-4cf0-ad0b-00c4523d9db0
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Talent & Culture
Description
Your role is to represent the best interests of the hotel, maintaining, observing and conforming to the legal parameters, framework and law of the country and will include responsibilities such as:Pro
Reference
f5fe89f2-bd06-4bbe-8446-736e554d3b98
Expiry Date
01/01/0001
Salary
Location
Sofitel Brussels Europe, Brussels, Belgium
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Brussels
Job Category
Talent & Culture
Description
Le Sofitel Brussels Europe, recherche son/sa nouveau(elle) assistant(e) RH dans le cadre d’un contrat stage (avec convention)Vous aurez l'opportunité d'assister la DRH dans l'ensemble des missions Rh.
Reference
4bff9361-95f8-4446-afc1-c97ad8092fe0
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SOUTHWARK, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Talent & Culture
Description
What you’ll do…Reporting to the People & Culture Partner, you will be the first point of contact for our teams when it comes to general questions & requests, fulfilling a key support role within the P
Reference
0e552126-4b40-4f84-bbe2-7eb832573905
Expiry Date
01/01/0001
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Talent & Culture
Description
En charge de périmètres Talent & Culture (T&C) au sein du département Talent & Culture supports France, vous accompagnez la transformation du Groupe et agissez comme moteur d’amélioration de la perfor
Reference
fa2c779f-ffb9-44a0-a7c3-974d122adf77
Expiry Date
01/01/0001
Salary
Location
Novotel Makkah Thakher City, Makkah, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Makkah
Job Category
Talent & Culture
Description
Initiate, coordinate, deliver and follow-up on all training activities within the hotelActively initiate relationships and partnerships with industry associations, external training companies and acad
Reference
95856063-43f9-49ff-a451-964c28e430da
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Paris East, Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Internship
Locations
Paris
Job Category
Talent & Culture
Description
Mama Shelter Paris East à la recherche de son prochain stagiaire chargé de Ressources Humaines (H/F/NB) ✨LA MISSIONVotre mission si vous l’acceptez : assister la Responsable RH du Mama Paris East ! 😎
Reference
185e46ee-767f-47ec-83d7-c08f55b83bf5
Expiry Date
01/01/0001