Company Description
Belong in a place where you can be yourself and love what you do. Join the Sofitel Brisbane Central community and be supported to realise your true potential. You will be part of a team where everyone’s contribution is valued, innovation is encouraged and commercial thinking drives results. We empower our ambassadors to elevate performance and create personalised guest experiences, helping our guests feel special, and ensuring you do too.
Located in the heart of Brisbane city, Sofitel Brisbane Central is renowned for sophisticated luxury accommodation, world-class dining, and impeccable hospitality. With 416 elegantly appointed guest rooms and suites, premium F&B venues, Club Millésime executive lounge, two fitness centres, a day spa, and flexible conference and event spaces for up to 1,100 delegates, the hotel offers an exceptional luxury experience.
As part of the global Accor network, you will have the opportunity to contribute to a recognised luxury brand while driving strong commercial performance in Brisbane’s competitive market.
Job Description
Bring your passion for food and beverage service to Brisbane's most prestigious and largest conferencing and events operations. We are seeking motivated and energetic individuals who are committed to delivering exceptional service at a range of high-end conferences and exclusive events hosted at our world-class venue.
- Deliver outstanding customer service to guests during conferences and events
- Work with your team to set conference rooms promptly and accurately to the specifications described on the function sheets
- Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards
- Take responsibility for your designated rooms or sections during service
- Ensure all food and beverages requirements are delivered on time and as specified
- Serve food and beverages in a professional and timely manner
- Maintain cleanliness and hygiene standards in all service areas
- Collaborate with kitchen staff and event coordinators to ensure smooth event execution
- Address guest inquiries and resolve any issues promptly and courteously
- Adhere to all food safety and responsible alcohol service guidelines
- Participate in pre-event briefings and post-event debriefings.
Qualifications
- High school diploma or equivalent
- Proven experience in food and beverage service, preferably in a conference or events setting
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Teamwork-oriented with a positive attitude
- Flexibility to work varying shifts, including evenings, weekends, and holidays
- Physical stamina to stand for extended periods and lift up to 25 pounds
- Responsible Service of Alcohol (RSA) certification (required)
- Food Safety Certification (preferred)
- Problem-solving skills and ability to think on your feet
- Knowledge of hospitality industry practices is a plus.
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities within the global Accor network. We are committed to your professional growth, offering leadership development pathways, global mobility opportunities and industry-leading training programs.
Thrive in our Sofitel Brisbane Central community, with:
- Heartist benefits including global accommodation and dining discounts for you, your family and friends
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary meals in the ambassador dining room
- Laundered uniforms and dry cleaning of duty attire
- Access to wellbeing programs and learning platforms
Let your passion shine. Visit careers.accor.com and say “bonjour” to your next career opportunity.
