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  1. Full-Time
  2. Permanent
  3. MOVENPICK
  4. Rooms

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Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam

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REF49201X

Duty Manager - Quản lý trực ca

Region

MEA SPAC



Company Description

Địa chỉ: 83A Lý Thường Kiệt, Trần Hưng Đạo, Hoàn Kiếm, Hà Nội

Tận hưởng cuộc sống tốt đẹp tại khách sạn Mövenpick Hà Nội, khách sạn 5 sao nằm ở quận trung tâm Hà Nội.

Mang đến cảm giác dân cư trong các dịch vụ và thiết kế, Khách sạn sẵn sàng chào đón khách doanh nhân cũng như khách du lịch khám phá vẻ đẹp quyến rũ của thủ đô Việt Nam, thưởng thức ẩm thực sáng tạo và tận hưởng mọi khả năng mà cuộc sống mang lại. Khách sạn có kiến trúc đặc trưng theo phong cách Pháp được bảo tồn trong khi lối trang trí của các phòng được thiết kế để gợi lên bầu không khí ấm áp và dễ chịu với các điểm nhấn tông màu đất và sàn gỗ tối màu.

Chúng tôi cũng đã tích hợp một số nét Việt vào nội thất để mang lại cảm giác về địa điểm.


Job Description

Front Office Operation

  • Conduct daily briefings and ensure that all pertinent information is well received by team members
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
  • Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies

Team Management

  • Identify and develop team members with potential
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

  • Diploma in Tourism/Hospitality Management
  • Minimum 2 years of relevant experience
  • Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
  • Good working knowledge of MS Excel, Word, & PowerPoint
  • Strong leadership, interpersonal and training skills
  • Good communication skills
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations

Additional Information

  • Take 2 days off/week
  • 100% social insurance payment based on salary from the first day of work
  • Employee benefit card offering discounted rates in Accor Hotels worldwide
  • Develop your talent through learning programs by Academy Accor
  • Opportunity to grow within your property and across the world
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities

 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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