Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Join our Front Office leadership team as a Duty Manager, where you will play a key role in maintaining exceptional guest experiences, leading our Front Office team, and ensuring the smooth operation of daily hotel activities. This position is ideal for an experienced hospitality professional ready to take the next step into hotel leadership within a supportive, high‑performing environment.
Your key responsibilities will include but not limited to:
- Work on the Front Desk as needed and act as Manager on Duty during shifts.
- Handle guest enquiries, feedback, and complaints professionally, ensuring timely service recovery.
- Lead, support, and train Front Office team members to maintain high service standards.
- Communicate updates on policies, rates, and property information clearly to the team.
- Ensure all team members follow hotel policies, procedures, and service expectations.
- Drive up-sells as part of Hotel revenue management culture
- Motivate and empower team members to problem solve and surprised our guests with heartfelt moments.
Qualifications
Whilst talent and attitude are our primary requirements, you also have:
- 12 months of relevant work experience
- Minimum three years’ experience in the hospitality industry
- Valid First Aid Certificate
- Strong leadership skills with the ability to motivate and develop a team.
- Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Possess a strong background in Front Office procedures and Opera PMS
- Immaculate personal presentation and high level of communication - both written and verbal.
- The ability to work a flexible 7-day roster
- Ability to lead by example and create a positive, team-oriented work culture
Additional Information
Saudi Nationals only.
Remote Location
