Distribution Manager, Ennismore APAC MEAIT

Ennismore is the largest and fastest-growing lifestyle hospitality company, comprising a global
collective of lifestyle brands such as 21c Museum Hotels, 25hours Hotels, and Mondrian. It
operates over 190 hotels and 500 restaurants and bars, with many more in the pipeline.
Ennismore focuses on creating immersive experiences and has positioned itself as a leader in
the lifestyle and luxury hospitality sectors.

We are currently looking for a Distribution Manager APAC MEAIT to join our team here at Ennismore.

We’re growing quickly and have ambitious plans for our future, so we need someone who will support the VPs of Revenue & Distribution to lead and implement RM and Distribution projects, systems, and processes globally across assigned brands.  This role will work across multiple properties at a time in collaboration with multiple discipline leads including Technology, Operations, Revenue Management, Marketing, Distribution, and Sales.

What you’ll do…

Opening

• Project management for new openings / transition hotels on all distribution systems (CRS, PMS, RMS, BI, Loyalty, Sales CRM) on-boarding / transition within the Ennismore/TARS ecosystem for assigned properties
• In collaboration with local Revenue resources, supports the planification and configuration of main tools for new openings or transitioning hotels

Distribution

• Support for the configuration and mapping of new channels.
• Supporting on the rate loading process for global offers
• Lead regularly audit property compliance for PMS and CRS best practices relating to revenue management and reservations
• Lead for ALL as it relates to CRS loading, troubleshooting for assigned region
• Lead optimization of CRS/PMS/Booking engine/OTA/CTO for Offers and campaign management
• Assist in troubleshooting on systems connectivity and technical glitches
• Assist in developing the RM and Distribution training support for new team members
• Encourage sharing of best practices across hotel brands related to CRS, PMS, RMS, and Booking Engine management.

RMS

• Support the assigned Revenue Manager in the deployment of the tool (training and setup assistance).
• Conduct training refreshers for team members on RMS (Ideas G3) best practices. Lead support programs for Ideas G3
• Responsible for deploying future system updates.
• Conduct audits upon hotel request.
• Conduct audits upon group request (Accor Turnaround Project).
• Support Revenue Team in translating their strategies in execution.

Business Intelligence

• Business Intelligence dashboard creation and data integrity for assigned properties
• Creation of reports for head office use.
• Assistance in creating reports for local use.
• Support for monitoring potential significant technical issues after logging a ticket with FLYR support.
• Participation in the development of sales or RM strategies through data utilization.
• Support in data integrity checks for the properties within your scope.
• Lead on project analysis as necessary.
• Assist with analysis and data collection within Brand, Sales, and Revenue leaders, to ensure properties are outperforming budgeted goals and expectations.

Ennismore Booking Engine

• Ensure team adoption of new Ennismore Booking Engine features and assist tech team on troubleshoot any issues between departments

What we’re looking for…

• Deep understanding of revenue management and distribution, across multiple markets.
• Resilience, determination and high energy – especially given the focus on rollout and implementation of systems.
• Ability to simplify processes and create buy-in at all levels.
• Experience of training and creating engaging learning experiences.
• Someone who thrives in a creative and entrepreneurial environment.

An out-of-the-box thinker, who has a constant eye on potential innovations and new developments within RM, Distribution, and Loyalty that can lead to competitive advantages.

What's in it for you...

• Ennismore’s values and fast-growing environment
• The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity
• The opportunity to challenge the norm and work in a rewarding environment, building global brands
• A competitive package
• Discounts to hotels and restaurants globally
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work