Company Description
At Accor, we go beyond being a global leader in hospitality—we embrace diversity, creativity, and individuality. Join us as you are, and find a role that resonates with your personality and aspirations.
We are committed to helping you grow and learn every day. We ensure that your work is purposeful, allowing you to explore limitless possibilities throughout your journey with us.
At Accor, you are the author of your own story, and together, we can reimagine the future of hospitality.
Our teams, known as Heartists®, bring together the best of hospitality. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.
Here, we create new ways to travel within each of our 5,700 hotels, connecting closely with our 100 million clients in 110 countries.
Discover the life that awaits you at Accor Careers: https://careers.accor.com/.
Job Description
Join the Customer Experience and Engagement Digital Marketing team and contribute to the management, optimization, and quality assurance of digital content across global hospitality websites. This internship offers hands-on experience in content operations, website performance monitoring, and brand content governance, with a primary focus on Mövenpick and Swissôtel.
Content Quality Assurance & Go-Live Readiness
- Conduct comprehensive content reviews prior to website launches and content releases for Mövenpick and Swissôtel.
- Validate content accuracy, consistency, localization quality, and compliance with brand guidelines.
- Coordinate with regional and brand teams to ensure all digital assets and content components meet publication standards.
- Support final quality checks and launch readiness activities.
Website Content Operations
- Lead content update initiatives for the Grand Mercure website, ensuring timely implementation of new content and assets.
- Contribute to the maintenance and enhancement of web pages through Content Management Systems (CMS).
- Support content publishing workflows and asset management processes.
- Ensure content remains relevant, accurate, and aligned with brand positioning.
Cross-Functional Collaboration
- Work closely with global brand, marketing, and digital teams to coordinate content-related activities.
- Assist in gathering requirements, tracking content requests, and facilitating stakeholder reviews.
- Support the preparation of presentations, status updates, and operational documentation.
Skills & Learning Opportunities
- Digital Content Management (CMS)
- Website Quality Assurance & Content Governance
- Digital Performance Reporting & Analytics
- Hospitality Brand Marketing
- Stakeholder Coordination in an International Environment
Qualifications
- Familiarity with Content Management Systems (CMS) such as WordPress, Drupal, Adobe Experience Manager, or similar platforms.
- Basic knowledge of digital analytics tools (Google Analytics, Looker Studio, Excel dashboards) and the ability to interpret website performance metrics.
- Excellent attention to detail with the ability to conduct thorough quality assurance checks for digital content.
- Strong organizational and project coordination skills, with the ability to manage multiple tasks and meet deadlines.
- Excellent written and verbal communication skills in English; additional languages are an asset.
- Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
- Analytical mindset with problem-solving abilities and a willingness to learn new digital marketing tools and processes.
- Ability to work collaboratively in a multicultural, international team environment while managing tasks independently.
- Passion for digital marketing, user experience, and creating high-quality online content
Additional Information
Knowledge of the following areas / tools is welcomed:
- Analytics (Google Analytics, Content Square)
- Content Management System: Adobe Experience Manager
