Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.
Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.
A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.
Hospitality is a work of heart,
Join us and become a Heartist®
Job Description
We are seeking an experienced Banquets Manager to lead the delivery of high-quality events, ensuring seamless execution, excellent guest experiences, and strong commercial results.
- Take ownership of the end‑to‑end delivery of conferences, meetings, and banqueting events
- Drive event planning and execution through clear and accurate Banquet Event Orders (BEOs)
- Partner with Sales, Kitchen, Engineering, Front Office, and Housekeeping to ensure smooth operations
- Lead, motivate, and develop the conferencing and Food & Beverage service team
- Consistently deliver an exceptional guest experience, maintaining high service and presentation standards
- Proactively manage guest feedback and resolve issues in a professional, timely manner
- Oversee rosters, staffing levels, and labour costs to meet budgeted targets
- Ensure financial accuracy across billing, cash handling, and reporting
- Champion compliance with health, safety, food safety, and emergency procedures
- Live and breathe Accor and Pullman brand values and sustainability commitments
Qualifications
- Minimum 2–3 years’ experience in conference, banqueting, or events management within a hotel or hospitality environment
- Proven experience leading teams in a Food & Beverage or events setting
- Demonstrated experience managing operations, staffing, and service delivery for conferences and banquets
- Strong understanding of food & beverage service standards, event operations, and guest experience
- Experience working with budgets, labour costs, and financial targets
- Sound knowledge of health & safety, food safety, and emergency procedures
- High level of written and verbal communication skills
- Legal right to work in New Zealand
- Ability to work a rotating roster, including weekends, public holidays, and evenings/nights, as required
Additional Information
Why join Pullman Auckland?
Our People+ Culture
We are, who we serve
We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
- Daily staff meals provided
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
