Chief Concierge / Assistant Chief Concierge job in Pullman Jakarta Central Park, Jakarta, Indonesia

__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ PULLMAN

__vacancyopjusttionswidget.opt-Job Category__ Rooms

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Company Description

Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.

With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.

Job Description

A Chief Concierge or Assistant Chief Concierge will be responsible for overseeing the concierge department. They are responsible for ensuring that the highest levels of customer service are provided to guests, and that their needs and requests are met in a timely and efficient manner.

What you will be doing:

Personally welcomes VIP guests in a polite and attentive manner.
Is regularly available in the hotel lobby, reception and hotel area if needed.
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
Anticipates guests' needs and takes them into consideration.
Ensures that the team adopts the required service behaviors.
Handles any guest complaints that are not settled directly by members of the team

Qualifications

Minimum 1-2 years previous experience within similar role as Assistant Chief Concierge / Chief Concierge
Good communications skills, both written and verbal in Bahasa Indonesia and English
Good knowledge of Front Office and Concierge operation
Working experience in 5* hotel operation is highly regarded

Additional Information

What’s in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Open your way to get the talent development opportunities in Accorhotels in the future

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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