- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
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Issy-les-Moulineaux, France
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REF3284B
Brand Compliance Manager
Region
Accor HQ
"Leading the hospitality revolution", Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do business with a personalized guest experience.
Dans le cadre de la stratégie des marques Premium, Milieu de gamme et Economie, l’équipe Brand Compliance & Guest Experience a initié un renforcement de la gestion de la Conformité des Marques (standards, SOP, Brand audit, suivi produit) s’agissant d’un levier clé permettant de protéger nos marques, améliorer la satisfaction des clients, et in fine augmenter le revenu.
L’équipe Brand Compliance a pour missions principales la définition des Standards des marques, leur communication au réseau, la mesure de leur déploiement et analyse de la conformité in hôtel à travers notamment des plateformes digitales. Ces standards sont garants de l’expérience client délivrée dans les hôtels.
Dans cet environnement international, vous aurez la responsabilité des missions suivantes :
• Mise à jour et gestion des standards de la marque avec les principaux contributeurs internes (Marques, Régions, Fidélité, ESG...)
• Gérer la relation opérationnelle avec les partenaires liés à la conformité de marque pour les auto-évaluations et les audits sur les standards de marque
• S’assurer que les outils et les processus sont à la fois efficaces et simple d’utilisation, et si besoin proposer des améliorations
• Animer la collecte/mise à jour des informations permettant le suivi de la modernité du produits (rénovation) avec les marques et les Régions.
• Gérer la relation avec le département IT quand c’est nécessaire
• Animer et soutenir les parties prenantes en région sur ces sujets
• Communiquer les rapports sur l'utilisation et les informations aux clients internes (marques, développement durable...) et aux régions (relais de l'expérience des clients, opérations).
• Analyser la conformité de la marque (Brand Compliance) et son impact sur la satisfaction des clients.
Diplôme et expérience :
- Etudiant(e) Ecole de Commerce niveau Master 2 ou équivalent Ecole Ingénieur avec idéalement une première expérience dans un environnement international et/ou une fonction Marketing/ Etude/ Qualité.
Langue :
- Français courant. Le poste est basé au Siège Accor à Issy les Moulineaux.
- Anglais très bon niveau
Compétences techniques et métiers :
- Esprit d’analyse et de synthèse
- Autonomie et rigueur, sens du détail
- Gestion des priorités et organisation
- Travail en équipe et coordination (gestion de projet)
- Force de proposition et bon communicant
- Forte sensibilité au digital
Très bonne maîtrise du français et de l’anglais à l’oral comme à l’écrit, ainsi que des outils Excel, Word, PPT.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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