Bar and Lounge Manager

Sofitel Gold Coast Broadbeach is seeking an experienced Bar & Lounge Manager | Gaming Operations to lead and manage one of Broadbeach’s most beloved local institutions, TC's Bar and Gaming Lounge, with oversite to the hotel's newly relaunched Room81 Lounge.

Overseeing our bar, lounge and gaming space, you will create an energetic yet refined environment where hotel guests and local regulars come together to relax, socialise and enjoy exceptional service. This role blends strong hospitality leadership with operational precision - balancing memorable guest experiences with commercial performance and compliance within a regulated gaming environment.

Key Responsibilities

• Lead the day-to-day operations of the bar, lounge and gaming venue, ensuring smooth and professional service delivery
• Oversee bar service, gaming operations, Keno and entertainment offerings within the venue
• Act as the Gaming Nominee, ensuring full compliance with gaming, liquor and venue regulations
• Maintain responsible service of alcohol and responsible gambling standards at all times
• Drive a strong service culture, leading, coaching and developing a high-performing team
• Manage labour costs, inventory, budgets and venue performance to support sustainable profitability
• Deliver an engaging and consistently high-quality experience for both hotel guests and local patrons
• Bring the hotel’s food and beverage vision to life through elevated service standards and guest engagement
• Collaborate with the Director of Food & Beverage to ensure menu offerings and service align with brand expectations
• Support venue promotions and activations in partnership with the Marketing team

What You Will Bring

• Proven experience leading a bar, lounge or hospitality venue
• Exposure to gaming operations or regulated hospitality environments is highly regarded
• An innovative mindset to conceptualise and deliver entertainment activations and promotions to increase customer engagement drive revenue
• A strong understanding of Queensland liquor and gaming compliance, or the capability to develop this knowledge quickly
• Experience acting in, or readiness to step into, a compliance-responsible role such as Gaming Nominee or Approved Manager
• The ability to lead, coach and develop teams while fostering a culture of service excellence and accountability
• Strong commercial awareness including labour management, cost control and interpreting venue performance
• Excellent communication skills and the ability to build relationships with guests, team members and stakeholders
• Flexibility to work evenings, weekends and public holidays in line with venue trading hours
• Hold or be willing to obtain required licences including RSA, RSG, RMLV, CLO and Approved Manager accreditation

Thrive in Our Sofitel Gold Coast Broadbeach Community

• Complimentary duty meals, discounted on-site secure parking, and dry cleaning
• Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday
• Generous discounts on accommodation, dining, and lifestyle experiences across the global Accor portfolio.
• Tailored recognition and reward programs
• Ongoing leadership development, mentoring, and career growth opportunities
• Inclusive and supportive culture where your creativity and leadership shape the guest experience

Full Australian working rights are required for this role with the ability to work an average of 38 hours per week.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, gaming lounge, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.