Banquet Manager - Operations

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Familiarise yourself with BEO’s to ensure customer expectations are met and an exceptional experience provided.
• Set up systems to protect and maintain control of food service equipment, correctly recording breakages and carry our regular stock takes.
• Set up and maintain a weekly cleaning schedule for the service areas to achieve the highest possible hygiene and cleaning standards.
• Ensure staff are competent in menu, dietary and allergens knowledge. Ensure staff have some understanding of beverages.
• Assist in the preparation of monthly reports, commenting on key performance indicators and action taken to keep on target.
• Assist in recruiting, managing, training, developing and inspiring the banquets team.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles.
• Oversee the setup and reset of specific Conference & Function activities. Ensure regular and effective communication with the Conference Sales Manager and Conference Coordinator, to meet the expectations of conference and event organisers.
• Set departmental targets and objectives, work schedules, policies and procedures.
• Accountable for stock ordering and inventory management, plus monthly stock takes.
• Assist with carrying out annual and mid-year appraisals with team members under your responsibility.
• Evaluate guest satisfaction levels with a focus on continuous improvement.
• Check meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.

• Responsible Service of Alcohol certificate.
• Minimum of 2 years of relevant leadership experience in banquet operations.
• Strong knowledge of a variety of beverages including beer, wine, spirits and cocktails.
• Proven capability in creating a positive and productive work environment

Competencies

• A strong understanding of food safety requirements.
• Flexibility about the area of work, duties and responsibilities that you will be required to perform
• Self-motivated with genuine passion for hospitality and guest experience
• Confident in creating rosters and adhering to wage control
• Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations
• Well presented with an eye for detail and strong organisational skills
• Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling
• Excellent time management and communication skills including rapport building between internal and external stakeholders
• Strong focus and passion for hotel operations
• Demonstrated ability to coach, mentor, develop and inspire teams
• Demonstrated business acumen with the ability to make sound decisions and understand commercial implications
• Ability to think strategically and plan on a mid to long term scale
• Entrepreneurial spirit with drive, ambition and high level of energy
• Good interpersonal skills with ability to communicate with all levels of team members