1. Full-Time
  2. Permanent
  4. Talent & Culture


Pullman New Delhi Aerocity, New Delhi, India



Assistant Manager - Talent & Culture



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Job Description

  • To maintain an effective recruitment procedure to obtain the best talents in the market place at competitive, but with responsible remuneration packages as per hotel policy.
  • To assist the Director of Human Resources in ensuring that the Human Resources departmental functions are carried out effectively and professionally, resulting in a highly motivated, flexible and multi skilled work force.
  • To assist in Training activities as and when required.


  • Assists in insuring harmonious Employee’ & Management climate
  • To conduct meetings with associates and provide feedback to the Director of HR.
  • To contribute to the Employee welfare by assisting in hotel sponsored welfare activities, such as sports activities, outings and staff transportation or any other welfare activity carried out from time to time etc.
  • To be responsible for an efficient handling of staff grievances and that all required actions are being promptly attended to.


  • To provide a courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.
  • To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
  • To be entirely flexible and adapt to rotate within the different sub departments of the Human Resources Division or any other Department of the hotel as assigned.
  • To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
  • To be fully conversant with all services and facilities offered by the hotel.
  • To ensure that utilization of Technology is maximised to increase productivity.
  • To ensure that all Human Resources / Administration Practices are complete and in keeping with legal practices, Policies & Procedures and the Philosophy of Hotel.
  • Responsible for ensuring completeness and accuracy of all relevant statutory records, registers & Forms. To ensure all legal returns/formalities are complied with e.g. E.S.I., P.F, Apprenticeship Act, Contract labour, Employment exchange etc.
  • To be demanding and critical when it comes to departmental standards to be demonstrated.
  • To ensure the smooth and efficient running of the HR Function, ensuring that all the Policies & Procedures outlined in the Operations Manual are strictly adhered to.
  • To maintain complete and supported Personnel records of the hotel as per Hotel Policies & Procedures.
  • To be hands on and observe, review and improve Human Resources and Training practices and procedures throughout the hotel departments.
  • To be able to communicate and explain the Employee In-House Rules & Regulations to employees.
  • Coordinates with Departmental Heads in ensuring employee commitment to Company rules and Policies
  • Counsels and motivates subordinates in work related matters.
  • To ensure that all resigned employees are properly “checked out” following the established procedures.
  • To replenish supplies of all First Aid Boxes in the Hotel.
  • To ensure that all staff with accident or illness at duty hours wanting to see the Hospital, obtains Medical Chit from the Hotel.

Recruitment and Selection

  • To maintain a systematic recruitment and selection process, maintaining a database of internal and external candidates for employment, whereby the primary focus is to provide development opportunities and promotions from within the company, with external recruitment as back up.
  • To adhere to set external recruitment procedures to obtain the best talents in the market place front the competition.
  • Makes recommendations/reference on Hiring, of candidates.
  • To ensure that all applicants are interviewed on the required Employee Specifications and Employee profiles as established by the hotel. Shortlist suitable candidates for final interview and decision by HR and or Executive Committee / Department Heads concerned.
  • To ensure that all documentation relating to successful or unsuccessful candidates is processed professionally and in a timely fashion (within one week of throughput).
  • To ensure that new recruits are “checked in” according to the established procedures, attend Hotel and Departmental Orientation and understand the contents of the Employee Handbook.
  • To ensure that vacancies can be filled within a two week period with suitable candidate.

General Duty

  • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s Policy on Fire, Hygiene, Health and Safety.
  • To report for duty punctually wearing the correct uniform and nametag at all times.
  • To maintain a high standard of personal appearance and hygiene at all times.
  • To maintain a good rapport and working relationship with staff in the outlet and all other departments.
  • To attend and contribute to all staff meetings Departmental and Hotel Training as scheduled and other related activities.
  • To undertake any reasonable tasks and secondary duties as assigned by the HR Manager
  • To respond to any changes in the Human Resources function as dictated by the hotel.
  • To project at all times a positive and motivated attitude and exercise self control.
  • To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  • To be discreet and keep observations confidential and report to the HR Manager  or Director of Human Resources.
  • To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
  • To assist in Hotel CSR initiative.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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