Assistant Manager - Restaurant Reservations, Sales, and Social Media

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

The Assistant Manager for Restaurant Reservations, Food & Beverage Sales, and Social Media at Novotel Nairobi is a dynamic role that requires a blend of excellent customer service, sales acumen, and social media expertise. The primary responsibility is to manage and optimize the restaurant reservation process, drive food and beverage sales, and enhance the hotel's online presence through effective social media strategies. This role reports directly to the Food and Beverage Manager.

1. Restaurant Reservations:

• Oversee the restaurant reservation system to ensure efficient booking processes.
• Manage guest inquiries and reservations via phone, email, and online platforms.
• Coordinate with the restaurant team to optimize table assignments and manage special requests.
• Maintain up-to-date knowledge of the restaurant’s menu, special offers, and events.
• Create and maintain an efficient guest database.
• Create detailed reports regarding restaurant covers, revenue, expenses, and guest satisfaction.

2. Food & Beverage Sales:

• Develop and implement sales strategies to increase food and beverage revenue.
• Manage all aspect of restaurant reservation leads, including group bookings and restaurant privatization.
• Communicate with other department heads to attend their lineups and brief their teams about the current food and beverage promotions.
• Develop contacts with the neighboring residential communities.
• Develop initiatives that help drive business.
• Collaborate with the Food and Beverage Manager to create attractive packages and promotions.
• Train and motivate the team to achieve sales targets and provide exceptional customer service.
• Monitor sales performance and provide regular reports to management.

3. Social Media Management:

• Develop and execute a comprehensive social media strategy for the food and beverage department.
• Create and harvest a content database of photos and videos that can be shared trough our social media channels.
• Create engaging content for various social media platforms, including Facebook, Instagram, Twitter, and LinkedIn.
• Monitor social media channels for customer feedback and engage with followers to build a loyal community.
• Analyze social media metrics to assess the effectiveness of campaigns and adjust strategies accordingly.

4. Operations:

• Assist hands on with Food and Beverage operations.
• Ensure guests receive their product and service as promised during the planning stage.
• Implement initiatives to enhance guest satisfaction and repeat business.

5. Administrative Duties:

• Maintain accurate records of reservations, sales, and social media activities.
• Prepare and present regular reports on reservations, sales performance, and social media metrics.
• Assist in budget planning and monitoring expenses related to the food and beverage department.

• Bachelors in Hotel Management or related field
• Previous experience in a leadership role in F&B Service
• Innovator
• Strong communication, negotiation and presentation skills
• High Energy, dynamic personality
• Results-driven
• Verbal, numerical and analytical abilities
• Able to drive actions that will add value to incremental spend.

Your team and working environment:

• At  Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!