Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking a dynamic and results-driven Assistant Manager to join our restaurant and bar operations team in Chennai, India. In this role, you will support the General Manager in delivering exceptional guest experiences while maintaining operational excellence and profitability. The ideal candidate will demonstrate strong leadership capabilities, a passion for hospitality, and the ability to thrive in a fast-paced environment.
- Supervise and manage daily restaurant and bar operations, ensuring smooth service delivery and adherence to operational standards
- Lead, train, and mentor front-of-house and back-of-house staff, fostering a positive team culture and supporting their professional development
- Oversee guest service quality, address customer concerns promptly, and implement solutions to enhance satisfaction and loyalty
- Manage staff scheduling, time-off requests, and ensure adequate coverage during peak service periods
- Monitor inventory levels, manage stock rotation, and coordinate with suppliers to maintain optimal inventory and control costs
- Handle cash management, process transactions, and ensure accurate financial reporting and reconciliation
- Ensure compliance with health, safety, and sanitation regulations, including FSSAI guidelines applicable in India
- Implement and maintain restaurant policies and procedures, ensuring consistent execution across all service periods
- Identify operational inefficiencies and recommend process improvements to enhance productivity and profitability
- Assist in event planning and coordination, managing special requests and ensuring seamless execution
- Resolve conflicts and handle challenging situations with professionalism and discretion
Qualifications
**Required Qualifications:**
- 2-3 years of experience in restaurant or hospitality operations, with at least 1 year in a supervisory or assistant manager capacity
- Proven expertise in team leadership and staff management
- Strong customer service orientation with a track record of delivering exceptional guest experiences
- Proficiency with Point of Sale (POS) systems and restaurant management software
- Solid understanding of inventory management and cost control principles
- Knowledge of food safety, hygiene standards, and FSSAI compliance requirements
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a high-pressure environment
- Cash handling experience and basic accounting knowledge
**Preferred Qualifications:**
- Experience with restaurant management software and digital ordering systems
- Event coordination or banquet management experience
- Conflict resolution and mediation expertise
- Knowledge of beverage service standards and mixology basics
- Experience in training and developing hospitality staff
- Familiarity with local Chennai market and dining trends
