1. Full-Time
  2. Permanent
  3. Rooms
  4. Accor


Novotel Guwahati GS Road, Guwahati, India



Assistant Front Office Manager



Company Description

•Be a part of global community in hospitality industry.

•Learning and growth opportunities.

•Wide range of employee related benefits.

•Get a opportunity to be a part of Heartist culture.

Job Description

  • Management of the Hotel Front Office operation to achieve a reputation as a market leader
  • Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
  • Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
  • Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
  • Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
  • Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
  • Operation of an effective night audit function in conjunction with the Financial Controller.  Accuracy of this daily function being paramount while maintaining customer focus.
  • Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
  • Ensure public areas are clean and well presented with regular monitoring.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
  • Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
  • Strive to implement the Accor Vision and demonstrate active use of Accor Values.
  • Any other duties assigned by your manager.


  • Previous Relevant Experience
  • Leadership Skills
  • Communication Skills
  • Customer Service Orientation
  • Organizational Skills
  • Problem-Solving Abilities
  • Flexibility
  • Can Doo Attitude

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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