Company Description
Fairmont Hanoi officially opened its doors in March 2026, marking the debut of the Fairmont brand in Vietnam. The 241-room luxury hotel is inspired by the artistry of traditional lacquer, the rich hues of Vietnamese heritage, and the timeless elegance of Indochinese design from the French colonial era, thoughtfully infused with motifs from Vietnam’s dynasties.
Positioned as an urban resort, the hotel offers a distinctive and elevated guest experience, featuring eight dining and bar venues, including a rooftop terrace, as well as both indoor and outdoor swimming pools, a state-of-the-art fitness centre, and a dedicated wellness floor with a spa and bathhouse.
For corporate and social events, Fairmont Hanoi features three ballrooms—anchored by a 1,100-square-metre grand ballroom - alongside nine versatile meeting rooms, making it a premier destination for meetings, conferences, and celebrations.
Fairmont Hanoi is poised to become Hanoi’s leading social destination.
Job Description
Operations
- Support the Executive Housekeeper in overseeing day-to-day housekeeping operations across guestrooms, public areas, laundry, linen, uniforms, and floral services
- Ensure implementation and adherence to Housekeeping SOPs and brand standards
- Conduct regular inspections of rooms, public areas, and back-of-house to maintain cleanliness, maintenance, and presentation standards
- Monitor guest requests and feedback, ensuring timely follow-up and service recovery where required
- Ensure VIP guests, repeat guests, and priority members receive appropriate attention and service
- Coordinate with Front Office, Engineering, and Laundry to ensure smooth operations and accurate room status
- Monitor usage of linen, guest supplies, and cleaning materials in line with cost control guidelines
- Assist in planning and supervising deep cleaning and preventive maintenance programs
Team Management
- Support the Executive Housekeeper in supervising and guiding the housekeeping team
- Assist in preparing staff schedules and allocating daily tasks to ensure operational efficiency
- Provide on-the-job training and coaching to improve team performance and service delivery
- Ensure grooming, discipline, and performance standards are maintained
- Encourage teamwork, accountability, and a positive working environment
- Support recruitment, onboarding, and performance review processes
Administration & Control
- Assist in monitoring departmental expenses in line with the approved budget
- Maintain accurate records including inspections, lost & found, attendance, payroll inputs, and productivity reports
- Support preparation of reports, audits, and documentation as required
- Ensure compliance with safety, security, and hygiene standards (including key control and emergency procedures)
- Supervise external contractors and vendors to ensure compliance with hotel policies and standards
Communication & Support Role
- Maintain effective communication with all departments regarding housekeeping operations
- Keep the Executive Housekeeper informed of operational issues and follow up on action plans
- Act on behalf of the Executive Housekeeper in their absence as assigned
Qualifications
Knowledge and Experience
- Minimum 2 years of Housekeeping experience as the same level
- Excellent reading, writing and oral proficiency in English language
- Good working knowledge of MS Excel, Word, & PowerPoint
- Familiarity with Opera, Future Log and MC system is an advance
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- Well-presented and professionally groomed at all times
Additional Information
Open to Vietnamese candidates only
