Assistant Conference & Banquets Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Scope of Position: 

The Assistant Banquets Manager will report directly to the Banquets Manager and will have the assistance of the entire Food and Beverage team. The person will need to be comfortable with busy high quality operations, managing multi tasks as well as have strong interpersonal skills. This individual will be with the Manager responsible for the results of all pillars (Guest Satisfaction, Financial, Colleague, Health and Safety) in Banquets.  In the absence of the Banquets Manager the Assistant Manager handles all managerial duties.

Responsibilities:

• All areas of guest service and core standards and core standards including the creation of new ideas to assist with the continued development of the hotels
• Daily supervision, coordination and direction of all banqueting colleagues.
• Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
• Working with the Banquet Manager to maintain high staff morale and team spirit within the banquet department.
• Leading and coaching all colleagues and leaders in the banquet services department. 
• Staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
• Implementing 5 star service levels.
• Create and implement colleague-training initiatives.
• Maintaining preventative cleaning and maintenance program of all banqueting areas & equipment.
• Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
• Work with the culinary team to ensure that all equipment needs are met and all equipment is properly maintained.
• Finding creative solutions and proactively solving problems in order to meet a demanding client base.
• Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas.
• Working with the Conference service & catering department in order to ensure that revenues and guest satisfaction levels are maximized. 
• Promote a healthy & safe working environment.
• Monitoring and continued development of Food & Beverage controls.
• Working alongside multi national guests with diverse expectations.
• Participates in Hotel Committees and CSI Initiatives
• Other duties as assigned.

Requirements:

• 3 years experience in hotel food and beverage operations, 1-year experience in Banquet leadership in a luxury property preferred.
• Degree or diploma in Hotel or Food & Beverage management an asset.
• Strong interpersonal and problem solving abilities necessary.
• Must be a highly organized person with strong planning skills.
• Analytical skills, strength as a developer and a leader of others are essential.
• Working knowledge of Point of Sales system and Sales and Catering systems an asset
• International experience an asset
• Strong interpersonal skills

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.