Wellness Coordinator (F/M/X)

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reporting to the Spa Manager, key responsibilities and essential functions include, but are not limited to:

• Ensure all spa, wellness, and fitness areas are maintained in pristine condition throughout the day.
• Design individual training programs in line with the industry current trends and concepts.
• Provide personal fitness assessments, create workout programs, and offer fitness advice.
• Instruct guests on the correct and safe use of gym equipment.
• Promote wellness services and encourage guest participation in health-related activities.
• Conduct fitness classes or group training sessions, as applicable.
• Work closely with the Spa Manager, proactively contributing ideas for continuous improvement within 1-1 fitness.
• Build positive relationships with our members, guests and colleagues within the Spa.
• Maintain a visible presence and positive energy in the Gym when on shift.
• Assist in the set-up and reset of treatment rooms, including preparation before and after each guest.
• Deliver a wide range of spa services, including body treatments and massages, in a safe and comfortable manner.
• Customize treatments to address individual client concerns and goals.
• Recommend follow-up treatments and products after each appointment and guide guests in their choices.
• Promote and sell spa products.
• Maintain impeccable hygiene and cleanliness in all treatment areas.
• Maintain the cleanliness and tidiness of changing rooms, wet areas (steam, sauna, Jacuzzi, showers), and relaxation lounges.
• Monitor and replenish spa amenities, guest supplies, and towels across all areas regularly.
• Maintain fitness center hygiene, cleanliness, and supply of amenities (towels, fruits, water, and disinfectant).
• Support spa reception with guest requests, product restocking, and administrative assistance.
• Collaborate with spa therapists to ensure timely room turnover and proper treatment room presentation.
• Report any maintenance or equipment issues promptly to engineering or spa leadership.
• Follow daily checklists, operational procedures, and opening/closing duties as outlined in spa SOPs.
• Greet guests with warmth and professionalism, offering assistance and guidance throughout their spa journey.
• Escort guests to appointments and provide support with spa facilities as needed.
• Maintain a calm, service-focused atmosphere, ensuring guest comfort, safety, and satisfaction at all times.
• Attend all assigned training sessions and departmental meetings to stay informed and aligned with brand standards.
• Comply with all health, safety, and hygiene regulations, ensuring spa facilities meet Fairmont standards at all times.
• Maintain professional grooming and conduct in accordance with hotel policies.

• Previous experience in a spa, wellness center, or luxury hospitality preferred.
• Bachelor’s or Master’s Degree in Physical Education is a must.
• Expertise in leading various group fitness classes.
• Proficiency in designing exercise programs for diverse fitness levels and goals.
• Strong knowledge of human anatomy, physiology, and exercise science principles.
• Strong interpersonal and communication skills.
• Knowledge of spa treatments and wellness services.
• Certified diploma in massage therapy and aesthetics.
• Skilled in various massage and beauty treatment techniques.
• Professional appearance and a calm, positive demeanor.
• Fluent in English and Portuguese.
• Flexible with working hours, including weekends and holidays.
• Excellent personal presentation.
• Strong sense of hospitality and sales ability.
• Composed under pressure (handles guest complaints and emergencies).
• Organized and detail-oriented.
• Adaptable and responsive to guest needs.

Our Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.