Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Act as the final gatekeeper for villa preparedness, confirming room cleanliness, amenities, floral arrangements, and fulfillment of all guest preferences collected by the Guest Experience team during the pre-arrival process.
- Offer a detailed orientation upon the guest’s arrival, ensuring they feel welcomed, informed, and cared for.
- Assist guests with any request or wish, always anticipating needs and preferences to deliver thoughtful, intuitive service.
- Facilitate garment care (pressing) and beachwear care, footwear service, and professional packing/unpacking.
- Coordinate and prepare the villa for in-room dining orders, ensuring timely service and table setup in collaboration with In-Room Dining.
- Assist with personal arrangements such as confirming flights, booking transportation, securing restaurant reservations, or preparing special in-villa touches such as a drawn bath.
- Escort all guests dining with us and ensure seamless handover to their designated venue.
Qualifications
- Bachelor’s degree in hospitality or related field.
- Knowledge of flowers, wines, spirits, and fine foods.
- Skilled in basic fine dining service techniques.
- Ability to communicate in an additional language beyond English; preferred languages include Mandarin, Thai, Arabic, Spanish, Italian, Russian, French, or German.
- Two or more years of experience in luxury hospitality, ideally within a Five-Star or One, Two or Three Michelin Key hotel.
- Previous experience as Villa Host or Butler is mandatory
Additional Information
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
