Spa Reception Supervisor

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Are you the one always pampering people? Do you possess this magic touch that leads a spa reception team to exceed expectations whilst having fun at work? When you hear ‘hospitality’, does that sound like your every-day passion? If so, the welcome desk at the Willow Stream Spa is looking for your leadership talents.

Starting Rate: $22.13 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.28.

Job Duties Include:  

• Strategize and create initiatives to deliver the best experience in a luxury spa whilst surpassing the profitability of Spa Reception and Boutique area.
• Empower yourself to drive accountability for our employees to turn moments into memories for our guests and our employees.
• Select, train, coach, retain, evaluate and recognize the team members that will reflect your vision of a spectacular, efficient, driven, effective and collaborative team.
• Drive increased scores and celebrate successes for Employee Engagement Survey, Leading Quality Assurance audits, Guest Satisfaction results and our financial performance.

Your Skills & Qualifications:

• Previous experience as a Spa Reception/Front Desk Supervisor, Senior Spa Concierge or hotel Front Desk/Front Office Supervisor an asset.
• Graduate of Hotel Management or Hospitality program an asset
• Strong leadership skills, able to lead colleagues to achieve the department’s vision and goals.
• Able to stand and walk throughout shift.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!