Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Carton House, a Fairmont managed hotel
We invite you to begin your next career chapter at Carton House – a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.
Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.
We are currently recruiting for an experienced Spa & Wellness Manager to join our team at Carton House.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
Key Responsibilities:
- Establish and maintain the highest standards of etiquette and service in all guest and staff interactions.
- Execute Spa & Wellness objectives across operations, finance, people management & marketing.
- Direct and lead the day to day Spa operation ensuring all standards are followed.
- Train, and manage a team of dedicated spa professionals, fostering accountability and alignment with business goals.
- Monitor daily activities, address issues promptly, and continuously strive for excellence.
- Stay updated on spa services, pricing, schedules, specials, and competitor offerings
- Lead by example, demonstrating proper etiquette and professionalism at all times.
- Communicate housekeeping and maintenance needs, ensuring prompt action.
- Support team members in all aspects of the business operation.
- Ensure team members are familiar with all areas of the Spa & Wellness operation, including product knowledge and retail sales.
- Assist in the recruitment, development and training of all Spa & Wellness team members.
Qualifications
The Successful candidate will have:
- 2 years+ managing a luxury hotel spa
- Flexibility – this is a full-time role, flexibility and shift work is required.
- A real understanding of hotel operation.
- Ability to work on own initiative.
- Excellent communication skills with excellent spoken & written English.
- Outgoing, bubbly and confidence in dealing with a range of customers.
- Previous experience in a similar role in a 5 star resort.
- A structured and organized approach to work planning.
Additional Information
Why work for Carton House, A Fairmont Managed Hotel?
- To be part of Accor’s large global hospitality network.
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Additional annual leave with long service.
- Refer a Friend bonus of €250.
- Learning and development opportunities.
- Employee Assistance Programme.
- Strong team focus and team atmosphere.
- Meals and uniform are provided.
- Free parking.
- Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
- Training is provided both on-the-job and through organised training seminars with both internal and external trainers.
