Social & Content Manager - Dis-loyalty (9-Month Contract)

We are looking for an ambitious Social & Content Manager to join the Dis-loyalty team at Ennismore on a 9-month maternity cover contract, as a hybrid role based out of our London office. This role is to start immediately.

Dis-loyalty is a game-changing travel and food membership that takes a different approach to loyalty by actively encouraging members to explore new destinations and rewarding them for being disloyal.

This is an exciting maternity-cover role in our growing team, that will build upon the foundations set by our Head of Content. Reporting to the VP of Brand Marketing, the Social & Content Manager will focus on creative and commercial activations across central social media channels, brand website, and email primarily – covering all editorial, storytelling or internal platforms to provide an enriched customer experience that drives traffic to our sign-up / booking channels. The role will also act as a creative brand guardian for brand standards and tone of voice, ensuring consistency across all markets.

What you’ll do in the role…

• Manage and deliver a monthly content calendar across all digital touchpoints that reflects our broader marketing strategies; generating standalone social campaign ideas and support the amplification of BAU and integrated marketing campaigns
• Explore and test new channels and content formats to engage new audiences and new places where current audiences may be
• Focus on driving quality traffic, high customer engagement, and conversion
• Recruit new audiences working via social and influencer activations, collaborating with our Head of Comms & Culture to amplify content and build long-term brand advocacy
• Use internal business insight data and external market insights to recommend channel strategies and content, proactively generating creative ideas
• Drive the editorial content for the brand across our website, in-hotel print, digital collateral, and any other standalone campaigns that require a storytelling narrative to roll out across owned channels
• Ensure that the website’s CMS is always up to date, whether with the creation of new properties or auditing of existing content – all while working closely with the Product team to optimise our customer experience
• Responsible for copywriting across website, newsletters, collateral, social media, and in-hotel experiences – ensuring we have a strong TOV and that it is maintained consistently, whether by yourself or commissioned freelancers
• Brief and collaborate with our internal graphic designer, and an external roster of videographers and photographers to produce high-quality content that aligns with our brand strategy
• Constantly seek to improve team and stakeholder processes to drive efficiency and ensure all go live deadlines are met
• Perform competitor analysis to inform business insights and strategies
• Monitor performance metrics using tools like Google Analytics & Metricool, integrating findings into marketing dashboards to optimise plans
• Oversee community management across all channels to ensure continuous positive brand engagement
• Deliver and expand upon the anticipated roll-out of Dis-loyalty Drops in 2024 and beyond
• Manage and track the content budget, working closely with the VP of Brand to ensure on-budget activity

What we’re looking for…

• A social media native with a flair for creating engaging content that tells our brand story, increases brand reach and positive sentiment across our digital channels
• Someone with a passion for storytelling that can identify and tap into the right collaborators, contributors, and creators to help bring our brand to life
• A brand guardian across all channels – creating tools and guidance to ensure all content celebrates and embraces our brand values and strategy
• A strong writer with the ability to create, contribute and commission copy depending on the scale and significance of the job and the brand requirements
• A creative campaign thinker – from ideation to delivery – capable of translating ideas and visions into a reality
• Experience working with creative, marketing, communications, and technology teams
• Experienced in planning, managing and budgeting photoshoots, you're adept at collaborating with external videographers and photographers to produce high-quality content
• Someone proactive and able to work independently, but likes being sociable & collaborative too
• Experience in hospitality isn’t a must but we do want you to be genuinely interested in our industry; whether that’s a love for a delicious meal, a decent drink, a cosy bed, or a travel adventure
• A great communicator with stakeholders across a business at any level
• You’re looking for a place where you can be you; no clones in suits here
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other, and has fun along the way

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• 25 days holiday (and bank holidays), pension, and life insurance
• Excellent discounts across the Ennismore collective (even if you decide to leave us!)
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s Ok not to be OK; Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more
• Treat yourself with lots of retail & hospitality perks through our partners
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think and thrive at work
• Extra time off to volunteer with one of our partner charities
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact