Senior Sales Manager

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The Senior Group Sales Manager is primarily responsible for the solicitation and contraction of group business based on assigned market segments. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Consistently offers professional, engaging and friendly service
• Handle all aspects of Sales for groups for a specific, assigned market
• Develop and maintain customer base in all assigned markets.
• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance.
• Attend Sales Meetings, office events, hotel-sponsored functions, industry functions.
• Develop lead sources and rapport with key personnel, Fairmont Global Sales Office sellers and assigned client base.
• Coordinate and financially manage sales trips, and conventions within the given territory, including reports or activity pertaining to the specific market.
• Maintain active membership in industry related organizations and associations pertaining to the specific market.
• Mentor and provide best practices for the Team
• Support goals, objectives and philosophies of Fairmont Hotels & Resorts Company
• Develop monthly sales strategy and action plans with quarterly quotas (Room Nights/sales activities), and develop rapport with relevant Fairmont Global Sales Office(s), key partners in travel and tourism related industries/travel bureau
• Keep accurate records of potential customers & follow through on all potential business
• Quote and negotiate prices within established parameters
• Upon closing, coordinate and follow up with convention services, catering and/or other hotel departments to ensure delivery of hotel's promised services
• Utilize Opera Sales & Catering to track, solicit, book and follow up accounts
• Collect market and competitive intelligence to assess and implement strategy and long term goals
• Assist as directed, in the planning and strategies of the Group Sales effort, with development of competitive intelligence and in the preparation of the Marketing plan, especially as it relates to the group segment
• Handle special projects as assigned in a timely manner
• Other Duties and Responsibilities as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Work Environment

• This job operates in luxury hotel environment.

Physical Demands

• This position requires both sitting and walking for extended periods of time throughout the day.

Required Education and Experience

• A minimum of 3 years of hotel sales or meeting management experience.
• Strong prospecting and contract negotiation skills.
• Market knowledge of Austin and/or Texas large group is preferred.
• A passion for guest service and excellence.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills including Microsoft Office, Word and Excel.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• College/University degree in related discipline an asset.
• Ability to travel if necessary
• Knowledge of Hotel sales and catering software/systems is required

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V