Sales Support Executive (Remote)

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Sales Support Executive. Reporting to the Director of Group Sales and the National Accounts Managers, the Sales Support Executive plays a pivotal role in supporting the group sales team, maximizing group revenue, and ensuring exceptional service for all group clients. This role may be based on-site at the resort or remotely from a home office, with availability during Atlantic Standard Time (AST) business hours.

What you will be doing:

Sales Support & Administration

• Provide essential administrative support to the group sales team, including responding to inquiries, blocking group space, generating proposals, and managing contracts.
• Manage small group inquiries, executing the process from initial details to contracting.
• Track and monitor the progress of group sales leads, opportunities, and account activity.
• Maintain accurate records of group bookings, contracts, and correspondence.

Customer Service & Client Relations

• Deliver exceptional customer service to group clients, ensuring their needs are understood and met.
• Assist in maintaining existing account relationships and supporting the development of new clients.
• Collaborate with internal departments (e.g., Reservations, Revenue Management, Operations) to ensure smooth execution of group events and client visits.

Sales Strategy & Market Research

• Support the development and execution of group sales strategies.
• Conduct research to identify potential group clients, target markets, and industry trends.
• Assist in preparing reports, presentations, and materials for the sales team.

Team Collaboration & Continuous Improvement

• Collaborate closely with Director of Group Sales and National Accounts Managers to achieve team objectives.
• Participate in team meetings and training sessions to stay updated on sales initiatives, processes, and tools.
• Proactively suggest improvements to processes, workflows, and client engagement strategies.

What we’re looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:  

Experience

• 2+ years of experience in customer service, administrative support, or sales support (hospitality experience preferred).
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Proficiency in Microsoft Office Suite and CRM, sales management, or hotel systems, including Opera, preferred.

Education

• Bachelor’s degree or diploma in Hospitality Management, Business Administration, Marketing, or a related field preferred.
• Relevant coursework or certifications in sales, customer service, or hospitality is an advantage.

Competencies, Knowledge & Skills

• Excellent written and verbal communication skills.
• Strong research, prospecting, and analytical abilities.
• Experience with Opera Cloud and related hotel sales, reservation, and CRM systems preferred.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Demonstrates strong business acumen and an entrepreneurial mindset that supports new business development.
• High level of professionalism, attention to detail, and commitment to customer service excellence.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Personal Attributes

• Positive, proactive, and motivated with a “can-do” attitude.
• Adaptable and able to thrive in a fast-paced, dynamic work environment.
• Strong interpersonal skills and a collaborative team player.
• Reliable, accountable, and committed to delivering results.
• Passionate about hospitality and providing outstanding guest experiences.

Circumstances

• Ability to work during core AST business hours. Flexibility for occasional extended hours during key projects, launches, or commercial deadlines.
• Occasional ability to travel, which may include weekends to attend customer events or on-property meetings.
• Participate in sales events and trade shows, including event preparation, client invitations, and on-site facilitation.
• Perform additional duties and special projects as assigned.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.