Sales Coordinator - Điều phối viên phòng Kinh doanh

Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi

Savour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi.

Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors. 

We have also integrated some Vietnamese touches into the interior to give it a sense of place.

• Serves as an assistant to the sales department in order to relieve management workload.

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

• Maintain gifts inventory and coordinate the sending of gifts to clients

• Obtains leads from sales files, publications, advertisements, past convention officials, phone calls and personal contract.

• Responsible for complete follow-up and co-ordination of service for all conventions, meetings and banquets, including contacting clients, setting-up meeting dates, times and rooms.

• Assists clients with selection of suitable banquet menu, function set-up, decorations and minor details that clients normally overlook.

• Personally assists with any discrepancies clients may have with services offered.

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

• Diploma in Tourism / Hospitality Management / Events Management
• Minimum 1 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
• Proficient in MS Excel, Word, & PowerPoint
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

• Take 2 days off/week
• 100% social insurance payment based on salary from the first day of work
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities