Room Service Order Taker

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Answer all in-room dining calls promptly, courteously, and professionally using the hotel's standards of telephone etiquette.

• Take accurate food and beverage orders, up-selling when appropriate, and entering them correctly into the POS system.

• Provide detailed information on menu offerings, including ingredients, preparation methods, and dietary considerations.

• Communicate special requests, allergies, and other important notes to kitchen and service staff clearly and accurately.

• Coordinate order timings and follow up with service staff to ensure prompt delivery.

• Maintain thorough knowledge of current promotions, seasonal menus, and special offerings.

• Assist with guest follow-ups and ensure all requests are met to satisfaction.

• Handle guest complaints or concerns gracefully and report them to management when necessary.

• Ensure the work area is clean, organized, and stocked with necessary supplies at all times.

• Support other F&B operations as required during peak periods or special events.

• Previous experience in  a similar role in hospitality 

• Excellent Communication and interpersonal skills 

• Proficiency in using POS systems and Microsoft Office applications.

• Excellent telephone manners and guest service skills.

• Ability to multi-task and remain composed under pressure.

• A genuine passion for hospitality and personalized service.

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.