Room Attendant

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

First impressions are everything! As a Room Attendant with the Fairmont Banff Springs Hotel you will have the opportunity to create lasting memories for every Guest by ensuring that guest rooms are comfortable, inviting and clean. The luxury our Guests experience will ensure their return.

This positions is Seasonal/Temporary November 2024 - January 2025 

Starting Rate: $18.72

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $22.73.

 Job Duties Include:  

• Consistently offer a professional, engaging and friendly service
• Responsible for following all established and future standard operating procedures (SOP’s). These will include but are not limited to reporting to work, signing in and out, master, sectional or general keys, sequence of service and lost & found
• Expected to adhere to all Fairmont Hotels & Resorts standards that relate to hygiene and grooming, health and safety, fire, accommodations, guestroom standards and guest interactions
• Clean and record all assigned guestrooms including: making beds, removing trash and dirty linen, retrieving clean linen, dusting, vacuuming, replenishing amenities, placing furniture to its original position, being attentive to the guests belongings by pairing shoes, folding clothes and ensure that all other personal belongings are cared for. Additional information as laid out in the sequence of service.
• Clean the guest bathrooms which include: cleaning all surfaces (horizontal and vertical), all sinks, taps, vanities, tubs, showers and walls and toilets. Replenish amenities and additional information as laid out in the sequence of service.
• Report all concerns related to Engineering/Maintenance, health and safety, security or suspicious circumstances (including smells/sights and sound)
• Responsible for the assistance in maintaining a clean and organized backspace and housekeeping cart
• Other duties as assigned

Your Skills & Qualifications:

• Previous guest service and/or housekeeping experience is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Work well under pressure

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Physically fit and able to work well under pressure
• Able to push, pull, lift up to 50+ lbs
• Able to bend and kneel with comfort

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com