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  1. Full-Time
  2. Permanent
  3. Food & Beverage
  4. ACCOR

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Mercure Nairobi Upper Hill, Nairobi, Kenya

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REF67407S

Restaurant Manager

Region

MEA SPAC


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

The Restaurant Manager oversees the day-to-day operations of the restaurant, ensuring exceptional service, efficient operations, and profitability. They are responsible for managing staff, maintaining quality control, and ensuring customer satisfaction, all while aligning with the organization’s standards and values.

Key Responsibilities:

Operations Management:

  • Ensure smooth daily operations of the restaurant, including opening and closing procedures.

  • Maintain and enforce health, safety, and hygiene standards in compliance with local regulations.

  • Develop and execute strategies to maximize revenue and profitability.

  • Monitor inventory levels and coordinate with procurement for timely replenishment of supplies.

Customer Experience:

  • Maintain high service standards to ensure customer satisfaction and loyalty.

  • Handle customer complaints and feedback professionally to resolve issues promptly.

  • Implement creative ideas to enhance the guest dining experience.

Team Leadership:

  • Recruit, train, and develop restaurant staff, fostering a culture of teamwork and excellence.

  • Schedule and oversee staff shifts, ensuring optimal workforce allocation.

  • Conduct regular performance reviews and provide constructive feedback.

  • Organize team meetings to communicate goals, updates, and expectations.

Financial Management:

  • Prepare and manage the restaurant's budget, including cost control and revenue optimization.

  • Monitor and analyze financial performance metrics, such as P&L reports, to meet targets.

  • Implement measures to reduce waste and operational inefficiencies.

Marketing and Promotions:

  • Collaborate with the marketing team to create and implement promotional activities.

  • Ensure consistency in branding and presentation of menu items and promotions.

  • Leverage customer data and feedback to tailor offerings and improve services.


Qualifications

  • Bachelor’s degree in Hospitality Management or related field.

  • 3-5 years of managerial experience in a high-volume restaurant or hospitality setting


Additional Information


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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