Reservations Supervisor

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We are seeking a highly organized and customer-focused Reservations Supervisor to join our team in Baghdad, Iraq. As a key member of our hospitality management team, you will oversee the daily operations of our reservation department, ensuring exceptional guest experiences and maximizing revenue through efficient booking processes.

• Manage and supervise the daily operations of the reservation department
• Train, mentor, and lead a team of reservation agents to maintain high service standards
• Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
• Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
• Collaborate with other departments to ensure seamless guest experiences
• Handle complex reservation inquiries and resolve guest issues promptly
• Generate and analyze reports on reservation performance and key metrics
• Stay updated on local and international hospitality trends to maintain a competitive edge
• Ensure compliance with Iraqi hospitality regulations and standards
• Participate in cross-functional projects to improve overall hotel operations
• Develop and implement strategies to increase bookings and customer satisfaction

• Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
• In-depth understanding of hotel operations and reservation management systems
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Detail-oriented with a focus on accuracy and efficiency
• Proficient in data analysis and report generation
• Ability to make quick, informed decisions in a fast-paced environment
• Customer-centric approach with a commitment to guest satisfaction
• Fluency in English required; Arabic language skills highly preferred
• Knowledge of local hospitality market trends in Baghdad and Iraq
• Flexibility to work varying shifts, including weekends and holidays