Reservations Sales Agent

Accor is Australia's largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with you, you can continue to explore Accor's limitless possibilities.

Welcome to the vibrant and energetic world of ibis Sydney Barangaroo, a premium three-star hotel situated in Sydney’s bustling business, retail, and entertainment hub. ibis Sydney Barangaroo features 91 guest rooms designed for both business and leisure travelers seeking affordable comfort in a central location. Lot 51 bar and gym that have the essentials for a great visit to our city.

Ibis Sydney Barangaroo is seeking a Part Time Reservations Sales Agent to join our dedicated team based onsite at the hotel.

Reservations Sales Agent are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.

To be successful in this role, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment and above all else, pride yourself on your ability to exceed both the guest expectations and hotel standards

Key Responsibilities

• Managing all communication regarding reservations for the Hotel
• Handle all enquiries relating to bookings via email or phone
• Exhibit high sales performance and maximise all sales leads by ensuring close of sale, up-selling and cross-selling opportunities
• Maintain a positive selling approach to maximise yield in both occupancy and rates
• Sourcing new lead business opportunities for group and corporate market
• Completion of Corporate RFP’s through Cvent & Anais Systems
• Key contact for all group bookings gathering group information and payment prior to arrival to ensure a smooth stay
• Administration of reservations, including maintaining a precise shared drive filing system
• On occasion, assisting front office team with check-in and check-out

About You

• The ability to demonstrate and deliver exceptional and professional service
• Excellent verbal and written communication skills
• Strong organisational, customer service and problem-solving skills
• Ability to multi-task and manage prioritising demands
• Working knowledge of Microsoft applications and ability to navigate company systems and programs
• Ability to work onsite on part time basis
• Have full working right in Australia
• Previous experience in a similar role and familiarity with Opera PMS or Opera Cloud are not mandatory but will be advantageous

If this sounds like the role for you, apply today! We’d love to hear from you.

In return, we will provide you with:

• Complimentary on-site car park while on duty
• Employee benefit Heartists card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Access to Accor learning and training programs using industry-leading platforms
• Career development opportunities
• Complimentary access to confidential Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS