- Full-Time
- Permanent
- ACCOR
- Others
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Mercure Perth, Perth, Australia
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REF50351U
Reservations Agent
Region
MEA SPAC
Mercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool, spa, sauna, and gym. With 6 state-of-the-art meeting rooms accommodating up to 350 delegates, we provide comprehensive services for both leisure and business travellers.
As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include:
- Managing guest bookings, changes, and cancellations with accuracy and professionalism.
- Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
- Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
- Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
- Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
- Collaborating with the front office and sales team to maximise occupancy and revenue.
- Delivering exceptional guest service and resolving booking-related issues promptly and effectively.
You will demonstrate a guest-centric approach with a high standard of accuracy and attention to detail.
The ideal candidate will have prior experience in a reservations or customer service role within the hospitality industry, along with:
- Excellent communication and interpersonal skills.
- Ability to work Tuesday-Saturday.
- Strong organisational abilities and attention to detail.
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.
- A positive and professional demeanour, with a passion for delivering exceptional guest experiences.
- Ability to work collaboratively in a team-oriented environment.
What’s in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Access to learning and development programs through Accor Academies.
- Career advancement opportunities within Mercure Perth and globally across Accor’s extensive network.
- Opportunity to make a difference through our Corporate Social Responsibility initiatives.
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
Join us at Mercure and ibis Perth, where your passion for sales and events will thrive in a dynamic and supportive environment.
Apply now to embark on a rewarding career journey with Accor!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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