- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
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Fairmont Mount Kenya Safari Club, Nanyuki, Kenya
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REF53865X
Reservations Agent
Region
Luxury & Lifestyle
About Our Hotel
Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.
Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.
Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime
- Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
- Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
- Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
- Confirming reservations and entering all room reservations into the reservations system Opera
- Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
- Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
- Handling all incoming telephone calls, internet bookings, emails and faxes
- Ensure all back up is attached to the daily folder that is distributed to the Front Office.
- Bachelor’s degree in hotel management or relevant education for this role.
- 1 to 2 years work experience in a similar position is preferably in a luxury hotel
Experience as a reservations agent is required.
Strong interpersonal and communication skills.
- Enthusiastic, stress resistant and professional communicative skills
- Ability to remain calm during difficult situations in a very busy environment
- Excellent command of English, other languages would be an added advantage
- Knowledge of reservations systems and operating systems including Opera
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Work and learn in a mgical luxury property
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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