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  1. Full-Time
  2. Permanent
  3. Sales & Marketing
  4. ACCOR

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Swissôtel Sydney, Sydney, Australia

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REF48409E

Reservations Agent (Full Time)

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Swissôtel Sydney, a premium five-star hotel situated in Sydney’s bustling business, retail, and entertainment hub, features 369 elegantly guest rooms and suites designed for both business and leisure travelers seeking contemporary comfort.

Swissôtel Sydney is seeking a Full Time Reservations Agent to join our dedicated Reservations team based onsite at the hotel.


Job Description

Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.  

Responsibilities and duties (but not limited to):

  • Managing all communication regarding reservations for the Hotel
  • Handle all enquiries relating to bookings via email or phone
  • Exhibit high sales performance and maximise all sales leads by ensuring close of sale, and up-selling and cross-selling opportunities
  • Maintain a positive selling approach to maximise yield in both occupancy and rates
  • Administration of reservations, including maintaining a precise filing system

Qualifications

About You

  • The ability to demonstrate and deliver luxury service
  • Excellent verbal and written communication skills
  • Strong organisational, customer service and problem solving skills
  • Ability to multi-task and manage prioritising demands
  • Working knowledge of Microsoft applications and ability to navigate company systems and programs
  • Ability to work onsite on full time basis
  • Have full working right in Australia
  • Ability to work on some Saturdays when required

Additional Information

Previous experience in a similar role and familiarity with Opera PMS or Opera Cloud are not mandatory but will be advantageous

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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